We will accept merchandise returns of non-furniture items within 90 days of customer receipt. For International Checkout online orders, refund amounts for returned items will be credited to you by our global partner, Borderfree, in the same currency and using the same exchange rate as your original order.
Stock Furniture Items
If you are not satisfied with your Stock furniture purchase, you must contact us within 7 days of delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup. The item will be inspected upon return, and a refund amount will be determined based on its condition. Please notify us at firstname.lastname@example.org or call (00+1) 630.369.4464, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. For International Checkout online orders, refund amounts for returned items will be credited to you by our global partner, Borderfree, in the same currency and using the same exchange rate as your original order.
Stock Plus and Custom Furniture Items
We require a 50% deposit for all Stock Plus and Custom furniture items. These items are made to your specifications and cannot be returned or exchanged. Once you place your order, you have 72 hours to change or cancel. The 72-hour time frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative. After 72 hours, your 50% deposit is nonrefundable. If a Stock Plus or Custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of action.